9:41
S
Sunita
via Clinic website
Today
Can I book a dental check-up for Friday?10:42
Sure! We have 11:30 am or 4:00 pm on Friday. Which suits you?10:43
4 pm please10:44
Confirmed for Friday 4:00 pm. We'll remind you a day before 🦷10:45
Message
Example conversation for illustration
Sound familiar?
The problems healthcare & clinics teams tell us about
Phone lines are busy and patients give up
Self-service booking on WhatsApp
No-shows leave empty slots
Automatic appointment reminders
Reports and follow-ups get lost
Organised follow-ups from one shared inbox
How it works
What Keniyo does for healthcare & clinics
01
Book appointments in the chat
Patients pick a slot with a native WhatsApp form.
- Native booking forms
- Confirmations
- Rescheduling
Book an appointment
Submit
Opens natively inside WhatsApp
02
Remind and follow up
Automate reminders and post-visit check-ins.
- Reminder sequences
- Feedback requests
- Follow-up flows
Trigger · Appointment booked
Send confirmation + clinic location
Wait until 1 day before
Confirmed → Day-of reminder
No reply → Front desk calls
03
One inbox for the front desk
Share the load across reception and staff.
- Shared inbox
- Quick replies
- Roles & permissions
Reschedule · SunitaFront desk
Report query · MaheshDr. Shah's team
New patient · RituUnassigned
Internal note · “Mahesh's blood report is ready — share after doctor review”
Recommended features
The toolkit for healthcare & clinics
Frequently asked questions
Is patient data kept private?
Workspace data is isolated with row-level security and credentials are encrypted. You control who on your team sees which chats.
Can reminders go out automatically?
Yes. Reminder sequences run on schedule using approved utility templates.
Explore other industries
Your customers are already on WhatsApp. Meet them there.
Try Keniyo free for 5 days. No credit card, no commitment.
- Official WhatsApp Business Platform
- Setup help on WhatsApp
- Cancel anytime