Capabilities
What you can do with WhatsApp Commerce
Catalog sync
Bring in products from Shopify or WooCommerce and keep them up to date.
UPI & card payments
Collect payments in the chat through Razorpay payment links.
Abandoned-cart recovery
Send a timely, personal reminder to shoppers who didn't finish checkout.
COD verification
Confirm cash-on-delivery orders on WhatsApp before you ship them.
Order updates
Confirmation, shipping and delivery messages go out automatically.
Repeat purchases
Segment by what customers bought and invite them back at the right time.
Get started
Up and running in three steps
- 1
Connect your store
Link Shopify or WooCommerce, or add products manually.
- 2
Connect payments
Add your Razorpay account to accept UPI and cards.
- 3
Switch on automations
Turn on cart recovery, COD checks and order updates.
Popular use cases
How businesses use WhatsApp Commerce
Conversational selling
Recommend products in the chat and close the sale there.
Fewer RTO losses
Verify COD orders before dispatch to cut returns.
Recover lost revenue
Win back shoppers who left items in their cart.
Works even better with
Explore related features
Frequently asked questions
Which stores are supported?
Shopify and WooCommerce sync out of the box. You can also add products manually or through the API.
How do payments work?
Payments are collected through your own Razorpay account via UPI or card links, so money settles directly to you.
Your customers are already on WhatsApp. Meet them there.
Try Keniyo free for 5 days. No credit card, no commitment.
- Official WhatsApp Business Platform
- Setup help on WhatsApp
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