Capabilities
What you can do with WhatsApp Forms
Native forms
Text fields, dropdowns, dates and choices that open inside WhatsApp.
Bookings
Collect preferred dates and time slots for appointments and demos.
Saved to contacts
Answers are stored on the contact profile automatically.
Trigger automations
Start a follow-up flow the moment a form is submitted.
Feedback & CSAT
Ask customers to rate their experience after a chat or order.
Fewer drop-offs
No website redirect means fewer abandoned forms.
Get started
Up and running in three steps
- 1
Build the form
Add the fields you need in the form builder.
- 2
Send it
Share it in a chat, a campaign or a chatbot step.
- 3
Act on responses
Answers land on the contact and can trigger flows.
Popular use cases
How businesses use WhatsApp Forms
Lead capture
Collect name, need and budget in one tap.
Appointment booking
Let patients and clients pick a slot.
Post-purchase feedback
Measure satisfaction after every order.
Works even better with
Explore related features
Frequently asked questions
Do customers need to install anything?
No. Forms open natively in WhatsApp on Android and iPhone.
Where do the answers go?
They are saved to the contact in Keniyo, and can trigger automations or be exported.
Your customers are already on WhatsApp. Meet them there.
Try Keniyo free for 5 days. No credit card, no commitment.
- Official WhatsApp Business Platform
- Setup help on WhatsApp
- Cancel anytime