Capabilities
What you can do with Shared Team Inbox
Smart assignment
Route new chats automatically or assign them by hand, so every customer has a clear owner.
Collision detection
See who is typing and never send two different answers to the same customer.
Private notes
Discuss a chat with your team right inside the conversation, invisible to the customer.
Quick replies
Save your best answers and send them with a shortcut, with variables filled in.
Labels & contact profile
Tag customers, add attributes and see order history next to the chat.
Roles & permissions
Decide who can see which chats, export data or change settings.
Get started
Up and running in three steps
- 1
Connect your number
Link your WhatsApp Business number through Meta's Embedded Signup.
- 2
Invite your team
Add agents and managers, and set their roles and permissions.
- 3
Start replying
Chats flow into the inbox and are routed to the right person.
Popular use cases
How businesses use Shared Team Inbox
Sales & support on one number
Route pre-sales questions to sales and order issues to support, automatically.
After-hours coverage
Send away messages outside business hours and pick up every chat the next morning.
Manager oversight
Track response times and step into any conversation when a customer needs it.
Works even better with
Explore related features
Frequently asked questions
How many agents can use one number?
Your whole team can work from one WhatsApp number at the same time. The number of seats depends on your plan.
Do I need to keep a phone online?
No. Keniyo uses the official WhatsApp Business Platform in the cloud, so no phone needs to stay connected.
Can I keep using my existing number?
Yes, an existing number can be migrated to the WhatsApp Business Platform. It can no longer be used in the WhatsApp Business app afterwards.
Your customers are already on WhatsApp. Meet them there.
Try Keniyo free for 5 days. No credit card, no commitment.
- Official WhatsApp Business Platform
- Setup help on WhatsApp
- Cancel anytime