Digital Service Delivery Policy

Keniyo, operated by Keninsula Software Solutions, provides software applications hosted in the cloud. We do not manufacture, sell, ship, or deliver any physical goods, hardware, or parcels.

Consequently, no physical shipping fees, freight transit times, courier handling, or physical package deliveries apply to any purchase made on keniyo.com.

When you subscribe to a Keniyo plan or add funds to your message wallet:

• SaaS Subscription Plans: Plan entitlements (seat limits, automation quotas, WhatsApp number connectors, and feature access) are activated immediately upon payment confirmation through our payment gateway (Razorpay or Stripe).
• Prepaid Message Wallet Credits: Top-up balances are verified and credited to your workspace in real time upon successful transaction completion.
• Confirmation & Invoicing: A payment receipt and GST tax invoice are automatically generated and emailed to your registered workspace billing email address immediately following payment.

Customers can access their active Keniyo software instance 24/7/365 from any modern web browser by logging into app.keniyo.com with their authenticated email credentials or single sign-on.

If your account payment has been successfully debited from your card, net banking, or UPI, but your subscription tier or wallet balance has not updated within 5 minutes, please reach out to our technical support team immediately:

• Email: support@keniyo.com
• Include your registered email, workspace name, and payment transaction reference ID.
• Our operations team will reconcile the transaction with the payment gateway logs and manually provision your service within 2 hours during normal business operations.