Privacy · Last updated September 17, 2026
Data Deletion Instructions
You can request deletion of your Keniyo account or personal data. We will verify the request before acting to protect your information and your business workspace.
Start a request
Email our privacy team
Tell us which account or data you want deleted. We will reply with verification and the next steps before any irreversible action is taken.
Request data deletionFor Keniyo account and workspace owners
- Email privacy@keniyo.com from the email address associated with your Keniyo account.
- Include your workspace or business name and clearly state whether you want a user account, a workspace, or specific personal data deleted.
- We will verify that you are authorized to make the request. We may ask for additional information where needed to protect the workspace and its users.
- Once verified, we will confirm the scope of the deletion and process it in accordance with applicable law and our operational obligations.
If a business contacted you through Keniyo
The business that messaged you normally controls its customer and conversation data. Please contact that business directly first to request deletion, correction, or to withdraw marketing consent.
If you cannot reach the business or believe your request has not been handled appropriately, contact privacy@keniyo.com with the business name, the phone number or email involved, and enough detail for us to identify the request. We will review and route it appropriately.
What deletion covers
We will delete or de-identify personal data that we control when applicable, subject to legal, security, fraud-prevention, accounting, and backup-retention requirements. Deleting a Keniyo account does not automatically delete records independently controlled by your connected services, such as Meta, WhatsApp, Shopify, or another integration. You may need to make separate requests to those providers.
Need help?
For non-deletion support, visit Keniyo Support or email support@keniyo.com.