Plugs into the tools you already run on
- Shopify
- WooCommerce
- Razorpay
- Google Sheets
- Click-to-WhatsApp Ads
- REST API & Webhooks
Why teams switch
WhatsApp Business app got you started. Keniyo gets you to scale.
The old way
- One phone passed around the team
- Customers wait hours for an answer
- Broadcast lists capped at 256 contacts
- Payment links pasted by hand
- Abandoned carts silently lost
- No idea which chat became a sale
With Keniyo
- Every agent replies from one shared number
- Instant auto-replies and AI answers, 24×7
- Approved campaigns to your whole opted-in list
- Catalog, cart and UPI checkout inside the chat
- Timely, personal recovery nudges on WhatsApp
- Revenue tracked per campaign, agent and ad
Everything in one workspace
The complete WhatsApp toolkit for growing businesses
Stop juggling phones, spreadsheets and payment links. Run support, marketing and sales from one workspace your whole team can share.
Shared team inbox
One WhatsApp number. Your whole team.
Route every chat to the right person, collaborate with internal notes and never send two replies to the same customer.
- Auto-assignment, collision detection and private notes
- Quick replies, labels and business-hours away messages
- Role-based access for agents, managers and admins
Broadcast campaigns
Campaigns that land in the inbox, not spam.
Send approved template messages to precise segments, schedule them for the right moment and see exactly what converted.
- Segment by tags, attributes and purchase history
- Scheduling, A/B testing and automatic retries
- Opt-out handling and quality monitoring built in
Illustrative campaign data
Automations & AI
Reply instantly, even at 2 AM.
Build chatbots and follow-up sequences on a visual canvas, then let an AI assistant trained on your own knowledge base handle the routine questions.
- Drag-and-drop flow builder with keyword triggers and delays
- WhatsApp Flows forms for leads, bookings and surveys
- AI replies grounded in your FAQs, with human hand-off
WhatsApp commerce
Let customers browse, pay and track — in the chat.
Sync your catalog, share products in a tap and collect payments with UPI links. Abandoned carts get a timely, personal nudge.
- Shopify and WooCommerce catalog sync
- UPI and card payments via Razorpay
- Abandoned-cart recovery and order status updates
And everything else your team needs
Sales pipelines
Track every lead from first message to closed deal on a kanban board.
Click-to-WhatsApp ads
Attribute conversations and revenue back to the Meta ad that started them.
Contacts & segments
Import from CSV, de-duplicate automatically and segment with tags.
Multiple numbers
Run support and marketing on separate numbers from one workspace.
Growth tools
Website chat widget, QR codes and links that start a WhatsApp chat.
Analytics
Response times, agent performance and campaign revenue at a glance.
Developer API
REST API, signed webhooks and an MCP server for your own systems.
Integrations
Google Sheets, payment gateways and e-commerce platforms out of the box.
Bring your own AI key
Use your OpenAI or Anthropic key, encrypted at rest, with no token markup.
The full commerce loop
From ad click to repeat order, without leaving the chat
Most tools stop at messaging. Keniyo runs the whole journey — so you can see exactly which conversation, campaign and ad turned into revenue.
- 01
Discover
Click-to-WhatsApp ad
Shoppers tap your Meta ad and land straight in a chat, with the source tracked.
- 02
Engage
Instant first reply
An automation or AI assistant greets them in seconds, in their language.
- 03
Browse
Catalog in the chat
Share synced products and collections without sending anyone to a website.
- 04
Convert
UPI checkout
Collect payment with a Razorpay UPI or card link — or verify COD orders first.
- 05
Delight
Order updates
Confirmation, shipping and delivery messages go out automatically.
- 06
Retain
Repeat purchase
Segment by purchase history and bring them back with the next campaign.
Built for how India sells
See it working for a business like yours
Turn ad clicks into paid orders
- Click-to-WhatsApp ad attribution
- Catalog + UPI checkout in chat
- Abandoned-cart recovery
Example conversations for illustration.
How it works
Live on WhatsApp in an afternoon
- 1
Connect your number
Link a new or existing number through Meta's official Embedded Signup. No developer, no paperwork marathon.
- 2
Bring in your customers
Import contacts from CSV or sync your store, then create message templates and get them approved by Meta.
- 3
Launch and grow
Invite your team, switch on automations and send your first campaign — then watch the replies come in.
Security & compliance
Your customer conversations, protected
Customer data is the heart of your business. We treat it that way, with safeguards designed for India's DPDP Act and Meta's WhatsApp Business policies.
Official WhatsApp Business API
Connected through Meta's Cloud API — no unofficial tools that put your number at risk.
Encrypted credentials
Access tokens and API keys are encrypted at rest with AES-256-GCM.
Tenant isolation
Row-level security keeps every workspace's data strictly separated.
Consent built in
Opt-outs are honoured automatically and suppressed from future campaigns.
Role-based access
Decide who can view chats, send campaigns, export data or manage billing.
Verified webhooks
Every inbound event from Meta is signature-verified before it is processed.
Pricing
Simple plans that grow with you
Start with a 5-day free trial. Upgrade, downgrade or cancel at any time.
Starter
For small businesses starting with a shared WhatsApp workspace.
Billed monthly
- 1 WhatsApp number
- 2 team users
- Shared inbox and broadcasts
- Basic reports
- 2 automation flows
Growth
The complete toolkit for growing teams that need automation and APIs.
Billed monthly
- 1 WhatsApp number
- 5 team users
- Unlimited contacts
- Chatbot builder and 10 flows
- API, webhooks and campaign analytics
Pro
For established teams operating multiple numbers and advanced workflows.
Billed monthly
- 2 WhatsApp numbers
- 15 team users
- 50 automation flows
- Roles and advanced analytics
- Integrations and priority support
Enterprise
Custom capacity, onboarding and support for complex organisations.
Tailored to your volume
- Multiple WhatsApp numbers
- Custom users, contacts and flow limits
- Service-level agreement
- Dedicated onboarding
- Custom integrations
WhatsApp messaging charges are separate from your subscription and depend on the message category. Rates are shown before every campaign is sent. Incoming customer messages are always free.
Do I need an existing official WhatsApp Business API number?
You can either bring an existing WhatsApp phone number (must not be active on regular WhatsApp app) or register a fresh number directly through our guided Meta Cloud API setup in under 5 minutes.
How does the Shopify 1-click catalog sync work?
Connect your Shopify store with one click. Your products, variants, real photo assets, prices (in ₹ INR), and inventory sync automatically. Agents can send rich multi-product carousels right inside WhatsApp chats with direct checkout links.
Can multiple team agents use the same WhatsApp phone number simultaneously?
Yes! That is one of our flagship capabilities. Your entire sales and support team works out of a unified shared inbox, with granular role-based permissions, agent collision detection, private internal notes, and automatic conversation assignment.
Are there per-seat fees or hidden agent charges?
Every plan includes a clear number of team users. Additional users are ₹199 per month plus GST, so your cost stays predictable as the team grows.
Can I bring my own OpenAI or Anthropic API key for AI features?
Yes, you can bring your own OpenAI or Anthropic API key. Your credentials are encrypted with AES-256-GCM and stored securely. We charge zero per-token markup on your AI usage.
Is there a free trial?
Yes. The 5-day trial needs no card and includes one user, one automation flow, up to 100 contacts, and 1,000 free monthly Meta service conversations. Outbound marketing broadcasts require prepaid wallet recharge.
How are WhatsApp messages charged?
Message charges are separate from the subscription and are debited from your prepaid wallet only after delivery. Marketing is ₹1.09, utility is ₹0.19, and authentication is ₹0.19 per delivered message (all-inclusive flat rate). First 1,000 service messages each month are free. Incoming messages are always free.
Your customers are already on WhatsApp. Meet them there.
Try Keniyo free for 5 days. No credit card, no commitment.
- Official WhatsApp Business Platform
- Setup help on WhatsApp
- Cancel anytime