9:41
R
Rajesh
via Store QR code
Today
Hi Rajesh 👋 Your Diwali hamper is packed and ready for pickup.10:42
Great, can I collect it at 6 pm?10:43
Done — booked for 6 pm. Show this message at the counter 🎁10:44
Message
Example conversation for illustration
Sound familiar?
The problems retail & local stores teams tell us about
Walk-in customers leave and are never heard from again
QR opt-in at the counter builds your own customer list
Offers are announced on posters nobody reads
Targeted WhatsApp campaigns to past buyers
Staff spend hours on calls about order status
Automatic order-ready and pickup alerts
How it works
What Keniyo does for retail & local stores
01
Build your customer list
Turn every visit into an opted-in WhatsApp contact.
- Counter QR codes
- Consent recorded
- Welcome message
Website widget
Chat button + greeting
QR code
For counters & packaging
wa.me link
With pre-filled message
New opted-in contacts this week+ 328
02
Announce offers that get read
Reach the right customers before the festive rush.
- Segments by purchase
- Scheduled campaigns
- Read and click tracking
Diwali Sale · 12,480 recipientsCompleted
Delivered97%
Read84%
Clicked31%
Illustrative campaign data
03
One inbox for every store
Answer stock and pickup questions from one shared inbox.
- Shared team inbox
- Quick replies
- Assignment per branch
Stock check · RajeshSatellite branch
Pickup time · AnitaCG Road branch
Gift hamper · VivekUnassigned
Internal note · “Hold the last 2 hampers for Vivek till 7 pm”
Recommended features
The toolkit for retail & local stores
Frequently asked questions
Can several branches share one number?
Yes. Route chats to the right branch team with assignment rules and labels.
Do customers need to download an app?
No. They scan a QR code that opens WhatsApp, which they already use.
Explore other industries
Your customers are already on WhatsApp. Meet them there.
Try Keniyo free for 5 days. No credit card, no commitment.
- Official WhatsApp Business Platform
- Setup help on WhatsApp
- Cancel anytime