Keniyo Support
We're here to help
Get assistance with your Keniyo account, WhatsApp connection, templates, broadcasts, automations, billing, or privacy requests.
Email support
support@keniyo.com
Include your workspace name, account email, and a clear description of the issue. Screenshots and error messages help us diagnose technical problems faster.
Contact supportWhat we can help with
- Signing in, setting up your workspace, and managing team access.
- Connecting a WhatsApp Business account or troubleshooting Embedded Signup.
- Template submission, approval status, broadcasts, inbox messages, and automations.
- Billing, plan access, or questions about your Keniyo account.
- Privacy, access, correction, export, and deletion requests.
Before you contact us
For a WhatsApp or Meta issue, include the relevant business account or phone number, the time the issue occurred, and any Meta error message. Never email passwords, access tokens, or full payment-card information.
Privacy and data requests
To request deletion of an account or personal data, please follow our Data Deletion Instructions or contact privacy@keniyo.com.