Cancellation & Refund Policy

Keniyo offers an unrestricted 5-day free trial on our platform. No credit card or upfront commitment is required to start your trial.

We encourage all customers to explore our features, connect their WhatsApp Business number, test automation flows, and send sample campaigns during the trial period to ensure Keniyo meets their business requirements prior to purchasing a paid plan.

You can cancel your Keniyo SaaS subscription at any time directly through your dashboard under Settings → Plans & Billing, or by emailing support@keniyo.com with your workspace account details.

When you cancel:

• Your subscription remains fully active until the end of your current paid billing period (monthly or annual).
• You will not be billed for any subsequent renewal cycles.
• Your historical conversations, contacts, and automation configurations remain preserved according to our data retention policy.

Because we provide a comprehensive 5-day free trial before charging and provide immediate digital access upon payment:

• Monthly Subscriptions: Monthly subscription fees are generally non-refundable once the billing cycle has begun. If you experience an unexpected billing error or technical platform outage that prevents service usage, contact us within 7 days of the charge date for a review and prorated credit or refund.
• Annual Subscriptions: If you cancel an annual plan within 14 days of the initial subscription or renewal date, you may request a full refund minus any incurred third-party gateway charges. After 14 days, refunds for annual plans are evaluated on a case-by-case basis.

Outbound WhatsApp marketing, utility, and authentication message deliveries are billed separately through your Keniyo Prepaid Message Wallet:

• Automated Refund on Undelivered Messages: If a broadcast or automation message fails to deliver (e.g. invalid phone number, temporary recipient network issue), 100% of the deducted message cost is automatically refunded back to your Keniyo wallet balance immediately.
• Unused Wallet Balance: In the event of account closure, any remaining unspent wallet funds (excluding promotional signup bonuses) can be refunded back to the original payment method upon written request to support@keniyo.com within 30 days of closure.

To submit a refund or billing inquiry:

1. Email support@keniyo.com with the subject line Billing / Refund Request - [Your Workspace Name].
2. Provide your registered account email, date of payment, and the Razorpay/Stripe payment or invoice receipt number.
3. Our billing team will review and respond within 2 business days. Approved refunds are credited to the original payment source within 5 to 7 business days, depending on your bank's processing timeline.