Keniyo vs Interakt: which fits your business?
Interakt is a WhatsApp and Instagram inbox with unlimited agents on its main plans. Keniyo is a WhatsApp-first CRM for Indian businesses with rupee pricing, a visual flow builder from the first plan and commerce with UPI checkout.
Keniyo and Interakt side by side
| Keniyo | Interakt | |
|---|---|---|
| Starting price | ₹999/month (Starter) + GST | Growth plan $55/month (Advanced $69/month) |
| Billing currency | INR | USD on the public pricing page |
| Team users | 2 users on Starter, 5 on Growth, 15 on Pro; extra users ₹199/month + GST | Unlimited agents on Growth and Advanced |
| Chatbot / flow builder | Visual flow builder included in every plan (2, 10 or 50 flows) | Basic linear chatbot on Growth; branching flows on Advanced |
| Channels | WhatsApp and Instagram | |
| WhatsApp commerce | Shopify & WooCommerce catalog sync, UPI checkout, cart recovery | See Interakt's website for current commerce features |
| Message charges | Marketing ₹1.09 per delivered message; utility ₹0.19 per delivered message | Charged as applicable by region; no-markup stated for Enterprise |
Interakt details are taken from its public website on 2 November 2026 and may have changed since. Check their site for current pricing: Interakt pricing page. Keniyo prices exclude GST; WhatsApp message charges are separate from the subscription.
Why teams choose Keniyo over Interakt
Built for Indian businesses selling on WhatsApp
Rupee pricing from ₹999
Subscribe in rupees (plus GST) instead of on USD plans.
Branching flows from day one
The visual flow builder with conditions is part of every Keniyo plan, not only the higher tiers.
UPI checkout in WhatsApp
Share products, collect UPI payments and recover abandoned carts without leaving the chat.
Your own AI key
Use OpenAI or Anthropic with your own key and no per-token markup.
When Interakt may be the better fit
- You need WhatsApp and Instagram messages in one inbox.
- You have a large team and want unlimited agents on a fixed plan.
Frequently asked questions
Is Keniyo cheaper than Interakt?
Keniyo starts at ₹999 a month; Interakt's public pricing starts at $55 a month for Growth. Interakt includes unlimited agents, while Keniyo includes a set number of users per plan with extra users at ₹199 a month, so larger teams should compare total cost.
Does Keniyo support Instagram like Interakt?
Keniyo is focused on WhatsApp. If an Instagram inbox in the same tool is essential for you, Interakt may suit you better.
Can I move my WhatsApp number from Interakt to Keniyo?
Yes. Numbers on the WhatsApp Business Platform can be connected to Keniyo through Meta's Embedded Signup. Contact our team before switching so we can help you plan it.
More comparisons
Wati, AiSensy, Interakt and other product names are trademarks of their respective owners and are used here only to identify their products.
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